Cancellation & Refund Policy
All timings are measured from the start time of your booked session, and from the moment your cancellation reaches us.
Individual and small bookings (1–8 people)
| Time remaining before the start | Refund |
|---|---|
| 168 hours (7 days) or more | 100% |
| 72 hours (3 days) or more, but less than 168 hours | 70% |
| 48 hours or more, but less than 72 hours | 50% |
| Less than 48 hours · no-show | No refund |
Group bookings (9 or more people)
| Time remaining before the start | Refund |
|---|---|
| 336 hours (14 days) or more | 100% |
| 168 hours (7 days) or more, but less than 336 hours | 50% |
| Less than 168 hours · no-show | No refund |
Headcount may be reduced only while 168 hours or more remain before the start; after that, we charge for the number booked.
Rescheduling
You may reschedule once, free of charge, while 48 hours or more remain before your start time. Available dates depend on remaining capacity. If you later cancel a rescheduled booking, the refund tiers above are applied against your original start time.
If we cancel
If we cannot run a session — host illness, a facility problem, severe weather — you choose between a full refund and a new date.
Arriving late
If you arrive more than 20 minutes after your start time, we run a shortened session within the time remaining, and the difference is not refunded.
Bookings made elsewhere
Bookings made through Klook, Airbnb, GetYourGuide or other platforms follow that platform's cancellation policy.